Helping customer success teams scale without limits
We believe every user deserves instant, personalized guidance—without CS teams needing to hire more people or spend months on technical integration.
Our Story
After years of leading product and customer success teams, we watched the same pattern everywhere: companies building incredible products, but CS teams drowning in onboarding and support requests. The traditional 'solution'—hire more people or spend months integrating complex tools—wasn't sustainable.
We saw customer success teams being asked to scale infinitely with finite resources. Manual onboarding sessions that don't scale. Documentation that's always outdated. Support tickets overwhelming the team. Tools that require months of engineering work to deploy.
So we built Adeptly—AI that works alongside your CS team to scale their impact. Our agentic AI learns your product from documentation, sees users' screens and guides them live with voice, and keeps your help center current automatically. Zero engineering required. Deploy same-day. Scale infinitely.
Our Values
Zero Engineering Friction
CS teams shouldn't wait months for engineering. We believe the best tools work immediately with zero technical implementation.
User Delight First
Every user deserves a delightful onboarding experience. We measure success by how quickly users discover value and feel confident using your product, not just by efficiency metrics.
Trust & Security
We handle sensitive customer data and earn trust by prioritizing security and privacy in everything we do. SOC 2 compliant from day one.
Backed By
Meet the team behind Adeptly
Have questions about how Adeptly can help your CS team scale? Book a call with our founders to learn more about our vision and see the platform in action.